About Us
SVF Entertainment is a leading Media and Entertainment company in East India, with 8 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media.
SVF Cinemas is one of the largest chains of movie theatres in the Eastern part of India that aims to revolutionize the cinematic experience, by continuously innovating and updating technology for local audiences and providing premium facilities, across 17 properties and 32 screens.
As we expand our properties and our geographical reach, we're looking for a dynamic Operations Manager to oversee operations across our properties.
Role
We at SVF Cinemas are looking for a seasoned Operations Manager who would be responsible for the planning and execution of all operational aspects and the day-to-day control of the Cinema business to meet sales and performance standards.
Responsibilities:
- Plan and execute operational procedures to ensure smooth and efficient operation of the business.
- Strategize, upgrade and implement SOP to ensure operational uniformity across all the properties.
- Perform duties and supervise Cinema Managers and F&B Managers in all aspects of operations including Box Office, Concessions, retail, lounges, ushering, and projection.
- Develop, set, review and monitor uniform standards, operational practices, company policies, hygiene, and quality standards and ensure they are adhered to.
- Ensure efficient and effective deployment of staff to provide service standards and manage business levels.
- Continuously review all aspects of the operations to maximize customer satisfaction, operational efficiency, and effectiveness, enhancement of sales, profitability, and standards.
- Responsible for coordinating and ensuring the effective training and development of all managers and staff including succession planning.
- Ensure all day-to-day accounting and financial controls are fully operational.
- Liaise with marketing staff in the preparation of advertising and marketing plans and ensure full support from operations.
- Set and ensure all procedures are followed and be responsible for monitoring and updating quality procedures, and carrying out operational audits.
- Receive reports on all relevant events for the information of the senior Management, General Manager and investigate all events and take corrective action as required.
- Ensure effective, preventive maintenance programs are carried out for all cinemas.
- Manage key performance indicators.
- Assist in setting up new operations and plans to develop the business.
Requirements:
- Must have relevant experience in handling end-to-end multiplex operations and multiple screens.
- Must possess experience in managing a team and working collaboratively to meet the SOP.
- Must be flexible to travel and work under pressure as per the business requirement.
- Must be proficient in Vista ERP software.
- Must be proficient with MS Excel and MS Office in general.
- Excellent managerial and organizational skills.
The Operations Manager is expected to travel across properties as required from time to time.
Locations: Narendrapur, Baruipur, Coochbehar, Howrah, Chinsurah, Asansol, Malda, Raiganj, Kalna, Purulia, etc.